Customer ServiceSewer BackupsConsumer Confidence ReportFlushing ScheduleBilling ScheduleBillings and CollectionsRules, Rates & RegulationsCommunity Notices


Customer Service/Emergency Info

Customer Service

The Administrative Office of the Pine Hill Borough Municipal Utilities Authority is located at 907 Turnerville Road, Pine Hill, NJ  08021-6524. 

Telephone: 856-783-0739                        Fax: 856-782-7161            Email Address:

Office hours: Monday through Friday, 9:00 A.M. – 4:00 P.M. (closed weekends and legal holidays).

Our goal is to provide our customers with the highest quality water possible and to give outstanding service in a professional, courteous and timely manner in the field and in our offices

Hydrant Flushing April 15, 2024 to April 26, 2024

Emergency Information

For emergencies after hours, call 866-435-2296 – Clearly state your name, address, telephone number and the type of emergency.  An on-call person from the Pine Hill Borough Municipal Utilities Authority will contact you concerning the emergency.

The Pine Hill Borough Municipal Utilities Authority will not turn water on during the hours of 11:00 P.M. and 7:00 A.M


Sewer Backups

Sewer Backups and Blockages – Please No Wipes in the Pipes

Some Important Information from Pine Hill MUA

The Authority is currently having a problem with sewer backups in homes and blockages in our mains and our pump stations due to the increase of people flushing wipes into the sewer system. These wipes are advertised as “flushable”, but they do not break down in the sewer system like toilet paper and can block sewer lines and clog our equipment; increasing maintenance and repair costs for the Authority. We are asking that you do not flush wipes; throw them in the trash can.
Remember “No Wipes down the Pipes”.

Please do not pour cooking oil or grease down your drains as this causes clogged sewer lines and backups. The liquid oil or grease floats on water and easily adheres to your sewer pipes. When the oil hardens in the plumbing pipes and sewer lines; it can cause sewer waste to back up into your home. These oils also cause problems down the line as they continue through our system.
Grease Disposal – pour the hot liquid grease into a container. Once the grease solidifies empty it into the trash or throw the container away.

Thank you for taking these precautions as you will limit the backups in your home and our sewer system.

Any Questions Please Contact Us

Phone: (856) 783-0739 Fax:(856) 782-7161


Consumer Confidence Report

Reports are now downloadable

Please click the links below

Current 2024 PHMUA CCR.pdf

Current 2024 NJAmerican CCR-Western Data.pdf

Any Questions Please Contact Us

Phone: (856) 783-0739 Fax:(856) 782-7161


Flushing Schedule

The Pine Hill Water Distribution System is flushed annually to remove sediment and maintain water quality. Flushing will be completed during the months of April and May. Flushing of the Distribution System is divided into five sections.

Section #1

includes both sides of Turnerville Road from East Branch Avenue to Cross Keys Road and Cross Keys Road from New Freedom Road to Madison Avenue.

Section #2

includes Turnerville/Hickstown Road from East Branch Avenue to Bromley Estates; East Branch from Turnerville Road to Erial Road, and West Branch Avenue from Erial Road to Forrester Avenue.

Section #3

includes East Branch Avenue /Turnerville Road to Erial Road, Erial Road to Sitley Avenue and all the remaining East side of Erial road.

Section #4

includes Erial Road from West Branch Avenue to Evanson Avenue including all the West side of Erial Road.

Section #5

includes both sides of West Branch Avenue from Forrester Avenue to Blackwood/Clementon Road, all of Blackwood/Clementon Road and including Sheri Way and Mason Court.

Tentative dates for flushing the system are April 15, 2024 to April 26, 2024
Between 8:00 AM and 3:00 PM.
While we are flushing in your area, you may experience low water pressure or when the water is first turned on in some homes, the water may show discoloration. To clear the water discoloration, we recommend that you let the water run until it is clear. We also recommend that you DO NOT WASH CLOTHES until your water is clear

Billing Schedule

1st Quarter Due May 1st for the months of January, February and March
2nd Quarter Due August 1st for the months April, May and June

3rd Quarter Due November 1st for the months of July, August and September

4th Quarter Due February 1st for the months of October, November and December



1st Quarter Due February 1st for the months of February, March and April

2nd Quarter Due May 1st for the months May, June and July

3rd Quarter Due August 1st for the months of August, September and October

4th Quarter Due November 1st for the months of November, December and January


Billings and Collections

Billing is calculated on a quarterly basis. The water billing quarters are January-March, April-June, July-September, and October-December. The water bill includes a meter service fee, based on the size of your meter, and any usage charged at $6.33 per thousand gallons. The sewer billing quarters are February-April, May-July, August-October, and November-January. Sewer is billed in advance while the water is billed after completion of the quarter. It is the responsibility of the property owner to make all payments when due, whether a bill is received or not.

Prior to turning on water service, a $35.00 service fee is required. You must contact our office to make arrangements to have the water service turned on.


Water fees:

Usage - Cost per 1,000 gallons - $6.33

Meter Size Quarterly Meter Fee
1/2” – 5/8” $36.30
Ύ” $36.30
1.5” $432.96



Sewer fees:

Sewer is billed quarterly at $50.00 per equivalent domestic unit.


The penalty is calculated at 1½% per month.  If the bill is not paid within 2 weeks of the due date, a late notice is sent, stating that the bill must be paid by a certain date or the water service will be disconnected.  Service shall not be reinstated until all arrears are paid-in-full, including a service fee of $35.00.

Forms of Payment:

The Authority accepts payment in the form of cash, check or money order make payable to:  PHMUA

The Authority is now accepting payments on-line.  Please go to the home page and click on the link.

Please made sure that your check is written out correctly; the bank will not accept the check if the written dollar amount is different from the numeral amount.  Also remember to sign your check.

Returned Checks:

If a check is returned by the bank, a $20.00 Returned Check Charge will be applied to the balance due. The Authority does not redeposit checks.  If you receive notice from your bank that the check did not clear, you must remit payment by cash or money order.


Rules, Rates & Regulations

Rules and Regulations - 2023 Click to Open
Technical Specifications - 2022 Click to Open

Community Notices

Current Billing

The current billing of the quarterly water and sewer bills was mailed April 1, 2024. Payment is due on May 1, 2024.

The Authority only accepts cash, check or money order as a form of payment in the office. However, for your convenience, you may pay with a credit card or e-check on line at:

The water portion is for water usage in January, February and March 2024, as we bill for the water used over the past 3 months. The sewer portion of the bill is for sewer rental covering February 1, 2024 through April 30, 2024.

If you have any questions converning your bill, please contact our office at 856-783-0739.

Reduction in Annual Sewer Service Charge on a Residential Dwelling House Owned by a Person Aged 65 Years or Over, or Permanently and Totally Disabled

On February 1, Applications will be available for a reduction in the annual sewer service charges on a residential dwelling house owned by a person aged 65 years or over, or permanently and totally disabled, who meet certain income and residency requirements.

Please call our office for more information, or stop by the office to pick up an application. The office telephone number is 856-783-0739.

Reduction Applications must be completed and returned with the required documents to the Authority Office by the last business day in May.

Meter Access

The Authority must have access to the water meter for various reasons. We are asking that you keep this in mind when doing any landscaping.  Please keep all shrubs and mulch away from the meter pit.

Flush-able Wipes

Keep Wipes out of the Pipes!

Public knowledge can solve many sewer issues. Although wipes are advertised as "Flush-able"-they cause many problems in the home and at our sewer pumping stations.

Please click this link to view.

Please note when you click this link, you will be leaving our website. We are not responsible once, you leave our website.

Service Line Inventory
Download PDF
Service Line Inventory.pdf Service Line Addresses.pdf
Click To Download - COVID-19 Ratepayer Relief Notice.pdf
Winter Termination Program Policy
Click To Download - Winter Termination Program Policy.pdf